After practicing for several years in the Nashville office of a large, regional law firm, Chip Cain opened the Cain Law Firm in Franklin, Tennessee in 2010. The firm has a unique combination of practice areas, from bankruptcy to employee benefits law, but each practice area represents a subject that is both personally and professionally significant to the firm’s founder. The firm is built on the idea that a law firm must provide exceptional legal services while focusing on client service and keeping our services affordable.
We have never seen or heard of a business or law firm that says client service is not important. To the contrary, almost every business says client service is a priority. However, at the Cain Law Firm, client service is more than a priority; it is the focus of everything we do. That means the firm always:
- responses quickly to client needs or requests;
- treats all clients with the utmost respect, regardless of how big or small the case;
- finds ways to make engaging the firm easy and convenient; and
- keeps the client informed at every stage of the process.
Clients are the lifeblood of the firm and everything we do is intended to make the client experience as successful as possible. As a result, client service is the first principle of our firm.
Making legal services affordable
We understand that, when considering hiring an attorney, the biggest fear for most people is cost. As a result, we take every step possible to keep our services affordable. Most of our clients pay on a flat-fee basis and know at the outset exactly how much our services will cost. We have developed unique flat-fee arrangements in certain practice areas to help clients who need legal help on a regular basis, but who also need to control and budget those legal expenses. However, even for our hourly-fee clients, we make sure we are always conscious of the cost factor.
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